The Department of Veterans Affairs (VA) Veterans Health Administration (VHA) evaluates process and technology improvements to improve clinical, administrative and other services. One business innovation that provides VHA an opportunity to improve services is the use of point of service or interactive kiosks that provide easy access to intuitive applications to retrieve, review, and update information.
Implementations of kiosks are varied to suit the context in which they are deployed; however, these systems tend to feature specialty hardware/software combinations for specific, high volume applications with intuitive touch screens and/or other interface devices.
Within the healthcare industry, kiosks have become an accepted method for more efficiently performing certain business office and patient management functions. These functions include, but are not limited to:
• Appointment check-in / check-out;
• Account review and payment;
• Accessing consent and HIPAA forms;
• Appointment scheduling;
• Medication review;
• Allergy review;
• Patient surveys; and
• “Wayfinding” (directions to appointment location within a facility)
VHA has identified interactive kiosks as an innovation that will enable VA health care facilities, both VA Medical Centers (VAMC) and their clinics to enhance services to Veterans, improve the efficiency of patient flow, improve quality of care, and to improve the collection of information.
Currently, Veterans Integrated Service Networks (VISNs) and VAMCs have piloted kiosks to provide streamlined approaches for Veterans to perform various administrative and clinical functions through a self-service model. Development and implementation of kiosks locally has taken two divergent approaches; one a locally developed solution, such as the APHID solution developed by Portland VAMC staff; or purchased solutions, such as the one purchased by Pittsburgh.
The VA Point of Service (VPS) program will build on the early success of various pilots to establish a set of comprehensive requirements for kiosk technologies and implement an acquisition to support the development, validation and deployment of kiosks across VA health care facilities.
Reviews (Phase: Peer)
There is no review at this time. To submit one, please log in.