Telehealth Management Platform (TMP) program will develop an application that is built upon the Microsoft Consumer Off-the-Shelf (COTS) Customer Relations Management (CRM) solution, which has been optimized specifically for VHA’s Office of Connected Care Telehealth. TMP will provide VHA Clinical Schedulers and Providers with a single interface to manage Telehealth appointments, provider credential validation, control over VA Video Connect (VVC) clinical video teleconferencing solution by automatically issuing URL links for the Patient and Provider with associated PINS for one-touch video connectivity. The TMP will have bi-directional secure interfaces to the VA VistA /Computerized Patient Record System (CPRS) for synchronous read/write capability so all required resources to coordinate Provider’s calendars, room resources as well as video service/equipment and required ancillary equipment availability and scheduling. TMP will also maintain a record of all scheduled encounters and clinic codes for the purposes of analytics for reporting metrics such as system utilization and resource availability for streamlining and efficiency enhancements
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