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  • Keywords: VSS, KIOSK
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VA Code in Flight Submission - Voluntary Service System (VSS) Enhancements
Revision: 9
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The Voluntary Service System (VSS) "AS-IS" is a web-based application that tracks volunteers, their assignments, schedules, hours, and their affiliated organizations. It also tracks donations and provides information regarding volunteer data for a variety of purposes.

Implementing these enhancements will make a significant positive impact on field staff, and reduce administrative costs required to track and report on mandatory requirements for volunteers. This includes the elimination of manual processes and workarounds required for volunteer on-boarding, and the provision of an “ad hoc” reporting system to customize report templates and automate reporting for a variety of business reporting purposes. Continued use of the current limited, outdated system to manage this program is not cost effective given the value of these services to VA, and the additional monetary, material, and voluntary support this program provides to VA to further supplement the care of our nation's Veterans.

Over 80,000 volunteers contribute more than 11 million hours of service to Veterans annually. Currently, VSS does not support the ability to categorize this volume of volunteers. Due to increased demands for on-boarding security checks, health screenings, and training, VSS enhancements will reduce administrative overhead by automating tracking, and notifying VSS managers when mandatory requirements have been met.

Managing and accounting for the more than $86 million in annual donations is another enhancement scheduled for VSS. These improvements will help VSS timely acknowledge these donations, maintain accurate financial records, operate in accordance with local and national General Post Fund (GPF) procedures, and safeguard the public trust with their donations in a secure and transparent manner. Ad hoc reporting functionality also proposed for donations will eliminate the current manual methods to create acknowledgement letters sent to the many Department of Veterans Affairs (VA) donors.

The installation of new software for the Veterans Point of Service (VPS) kiosks is another enhancement planned at the sites. The software will improve workflow and interface to VSS so volunteers can login to the kiosks to enter time and update their profiles.

VSS enhancements also include new interfaces from VSS to external databases, in addition to the migration of two external databases into VSS. These database enhancements include:

• Volunteer requirements functionality track the status of background checks, TMS training for new volunteer applicants.

• Functionality to track General Post Fund (GPF) data to track and reconcile fiscal balances on donations.

• Notifications functionality in VSS will track and send notifications of volunteer training requirements.
Revision Version
Submitted By
Submission Date
9OIT EPMO EPMD ACOE Tools Operations Open Source Service07-18-2017Updated the abstract.
8OIT EPMO EPMD ACOE Tools Operations Open Source Service07-18-2017Adding updated code and docs.
7OIT EPMO EPMD ACOE Tools Operations Open Source Service04-17-2017Adding updated code
6OIT EPMO EPMD ACOE Tools Operations Open Source Service01-31-2017Uploaded redacted content.
5OIT EPMO EPMD ACOE Tools Operations Open Source Service12-22-2016Uploaded latest code for Incr_3_Sprint_2_VSS_5_1_2438
4OIT EPMO EPMD ACOE Tools Operations Open Source Service11-14-2016This revision makes available the in-flight code for Increment 3, Sprint 1.
3OIT EPMO EPMD ACOE Tools Operations Open Source Service06-08-2016Providing inflight source code for VSS v5.1 Build 1009.
2OIT EPMO EPMD ACOE Tools Operations Open Source Service05-19-2016Adding in flight source code.
1OIT EPMO EPMD ACOE Tools Operations Open Source Service12-02-2015

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