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  • Type: Publication
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  • Keywords: CRM_PE
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VA Code in Flight Submission - Customer Relationship Management Platform Enhancements (CRM PE)v3.1.3.5 iter 1 build 3 (code only)
Please use this identifier to cite or link to this publication: http://hdl.handle.net/10909/11359
Submitted by OIT EPMO Open Source Coordination Office on 04-09-2018.
Implementation of the core Customer Relationship Management (CRM) common application platform will provide a highly capable call center/case management solution that can improve work management, time management
and data accuracy. All capabilities will use Microsoft Dynamics and be developed on top of the CRM common application platform.

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