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VA Code in Flight Submission - WebVRAM (A Telehealth Hub Initiative and Interfacility Access - WebVRAM) v2.0
Please use this identifier to cite or link to this publication: http://hdl.handle.net/10909/11397
Submitted by OIT EPMO Open Source Coordination Office on 03-29-2019.
The Community Care Contact Center (C4) currently manages customer contacts from Department of Veterans Affairs (VA) employees, Veterans, and community care providers in response to health care services. To manage current workload, C4 staff requires access to multiple VistA and FBCS systems, managing over 60 access and verify codes to support just six Veterans Integrated Service Networks (VISN). With enterprise-wide expansion (roll out seven [7] additional VISNs in Fiscal Year [FY] 2018; remaining VISNs early FY 2019), future workload would increase access and verify codes to 140 instances. To eliminate this problem, C4 staff will need access to FBCS and VistA at all sites via single log-in, which will negate the need to sign-in to each individual site. 

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