C02 (180)    CONTACT ISSUE CODE (745.2)

Name Value
CODE C02
HEADING (Y/N) NO
NAME Perceived rude behavior
*QUALITY ASPECT Caring
STATUS INACTIVE
DEFINITION
 
a.  Staff verbally responded to the veteran in a rude manner.
 
b.  Behaviors were rude i.e.: slammed the door closed, walked away while
patient was talking.
INACTIVATION DATE 1997-10-06 00:00:00