|NAME||Delay/postponement in surgical procedure|
a. The surgical procedure was delayed for what the patient perceived as d. Some surgery postponed more than one time. e. Delays create hardship for family. unreasonable length of time. b. No communication to patient/family that surgery is delayed and length of time for delay. c. Surgery is postponed but patient was not informed in reasonable timeframe.
|INACTIVATION DATE||2002-06-26 00:00:00|
|CUSTOMER SERVICE STANDARD||2|