CC02 (256)    CONTACT ISSUE CODE (745.2)

Name Value
CODE CC02
HEADING (Y/N) NO
NAME Not treated with dignity and respect/Perceived rudeness
STATUS INACTIVE
DEFINITION
a.  The patients perceived that they were not treated by the staff with
dignity.
b.  Behavior occurring during the patient's visit or hospitalization that
was perceived as disrespectful of the patient or family.
INACTIVATION DATE 2002-06-26 00:00:00
CUSTOMER SERVICE STANDARD 1