CC03 (257)    CONTACT ISSUE CODE (745.2)

Name Value
CODE CC03
HEADING (Y/N) NO
NAME Non-caring attitude of staff
STATUS INACTIVE
DEFINITION
Patients complain that they try to discuss problems with a staff member(s)
who is perceived to either not respond or respond with indifferent,
non-caring words and/or body language.
INACTIVATION DATE 2002-06-26 00:00:00
CUSTOMER SERVICE STANDARD 1