CC05 (259)    CONTACT ISSUE CODE (745.2)

Name Value
CODE CC05
HEADING (Y/N) NO
NAME Staff not listen to patient concerns/Patient feels rushed
STATUS INACTIVE
DEFINITION
Patients complain that they attempt to discuss concerns about tests,
diagnosis, situations they have at home while hospitalized and no one
listens or attempts to answer the patient.
 
b.  Staff members verbalize how busy they are, or state "I do not
have time..."
 
c.  Patient is interrupted by staff when explaining symptoms or concerns.
INACTIVATION DATE 2002-06-26 00:00:00
CUSTOMER SERVICE STANDARD 1