|NAME||Staff not listen to patient concerns/Patient feels rushed|
Patients complain that they attempt to discuss concerns about tests, diagnosis, situations they have at home while hospitalized and no one listens or attempts to answer the patient. b. Staff members verbalize how busy they are, or state "I do not have time..." c. Patient is interrupted by staff when explaining symptoms or concerns.
|INACTIVATION DATE||2002-06-26 00:00:00|
|CUSTOMER SERVICE STANDARD||1|