CC06 (260)    CONTACT ISSUE CODE (745.2)

Name Value
CODE CC06
HEADING (Y/N) NO
NAME Phone calls not returned/answered
STATUS INACTIVE
DEFINITION
Patients complain that when they call physician, clinics, various 
support services (x-ray, lab) and a message is taken the call is not
returned.
 
b.  Phone rings for long period of time and no one answers.
INACTIVATION DATE 2002-06-26 00:00:00
CUSTOMER SERVICE STANDARD 1