CC07 (261)    CONTACT ISSUE CODE (745.2)

Name Value
CODE CC07
HEADING (Y/N) NO
NAME Perceived retaliation for expressing concerns
STATUS INACTIVE
DEFINITION
Patients perceive that since they have made a complaint, the staff are not
as responsive or helpful.
INACTIVATION DATE 2002-06-26 00:00:00
CUSTOMER SERVICE STANDARD 1