CO03 (333)    CONTACT ISSUE CODE (745.2)

Name Value
CODE CO03
NAME Inconsistency in Information
STATUS NATIONAL
DEFINITION
a.  Patient/family indicates the information the doctor gave them is not 
the same as the information the nurse is giving them.
 
b.  Information the patient understands from a specialty referral differs 
from information he is receiving form primary physician.
CUSTOMER SERVICE STANDARD 6