SC01 (335)    CONTACT ISSUE CODE (745.2)

Name Value
CODE SC01
NAME Patient not Treated w/Dignity & Respect/Perceived Rudeness
STATUS NATIONAL
DEFINITION
a.  Patients perceived they were not treated with dignity by the staff.
 
b.  Behaviors occurred during the patient visit or hospitalization that 
were perceived as disrespectful, rude, or inconsiderate of the patient or 
family.
CUSTOMER SERVICE STANDARD 1