AC03 (339)    CONTACT ISSUE CODE (745.2)

Name Value
CODE AC03
NAME Excessive Delay in Scheduling or Rescheduling Appointment
STATUS NATIONAL
DEFINITION
a.  Rescheduled or scheduled appointment is for what the patient perceives
as an unreasonable length of time.
 
b.  Delay in scheduling or rescheduling is creating hardship for 
patient/family.
 
c.  Patients perceive an excessive wait for referrals to a specialty 
physician or clinic.
CUSTOMER SERVICE STANDARD 2