AC04 (340)    CONTACT ISSUE CODE (745.2)

Name Value
CODE AC04
NAME Delay/Postponement in Scheduled Test/Procedures or Surgery
STATUS NATIONAL
DEFINITION
a.  The test or procedure was delayed for what the patient perceives as 
unreasonable length of time.
 
b. No communication to patient/family that surgery is delayed and length
of time for delay.
 
c.  Surgery is postponed but patient was not informed in reasonable 
timeframe.
CUSTOMER SERVICE STANDARD 2