|NAME||Delay Getting Other Medications|
a. Patient complains of long wait to initiate medications following (For delay getting these meds causing discomfort, see Physical Comfort section.) admission. b. The physician tells the patient about medications he will order but patient perceives a long delay in receiving the medication. c. Prescribed time for certain medications is not adhered to by staff (e.g. insulin).
|CUSTOMER SERVICE STANDARD||2|