AC09 (345)    CONTACT ISSUE CODE (745.2)

Name Value
CODE AC09
NAME Delay Getting Other Medications
STATUS NATIONAL
DEFINITION
a.  Patient complains of long wait to initiate medications following 
(For delay getting these meds causing discomfort, see 
Physical Comfort section.)
admission.
 
b.  The physician tells the patient about medications he will order but 
patient perceives a long delay in receiving the medication.
 
c.  Prescribed time for certain medications is not adhered to by staff 
(e.g. insulin).  
 
CUSTOMER SERVICE STANDARD 2