PR01 (351)    CONTACT ISSUE CODE (745.2)

Name Value
CODE PR01
NAME Patient/Family not Included in Planning Care
STATUS NATIONAL
DEFINITION
a.  The patient perceives treatment and care is performed to him, not 
with him.  Patient is not asked for input and/or no one listens to 
patient.
 
b.  The patient has had previous health care situations that were 
difficult: he wants to avoid a repetition by having the opportunity to 
voice his concern.
CUSTOMER SERVICE STANDARD 4