EM01 (355)    CONTACT ISSUE CODE (745.2)

Name Value
CODE EM01
NAME Emotional Needs not Met
STATUS NATIONAL
DEFINITION
The patient has a medical or surgical diagnosis that results in the 
patient experiencing a gamut of emotions - fear, depression, anxiety, 
etc., which are not addressed or referred by the staff.  The focus is only
on the presenting medical/surgical problem.
CUSTOMER SERVICE STANDARD 5