CO01 (360)    CONTACT ISSUE CODE (745.2)

Name Value
CODE CO01
NAME Dissatisfied with Referral Outcome
STATUS NATIONAL
DEFINITION
a.  The patient/family is not satisfied with the clinic to which the 
patient has been referred.
 
b.  The patient/family is not satisfied with the physician to whom the 
patient has been assigned.
 
c.  Patient is not satisfied with the outcome and/or processes of the 
referral.
CUSTOMER SERVICE STANDARD 6