CO02 (361)    CONTACT ISSUE CODE (745.2)

Name Value
CODE CO02
NAME Patient Perceives Care is not Coordinated
STATUS NATIONAL
DEFINITION
a.  The patient's appointments are not scheduled in any visit but over 
 
e.  Treatment or tests physician stated would be done as follow-up was 
not completed.
 
f.  Patient expectations of follow-up were not met.
several visits.
 
b.  Delivery of care is fragmented, perceived as lacking continuity.
 
c.  Sequence of tests is inappropriate resulting in either repeat of a 
test or another appointment for return visit.
 
d.  Follow-up appointment not given.
CUSTOMER SERVICE STANDARD 6