|NAME||Patient Perceives Care is not Coordinated|
a. The patient's appointments are not scheduled in any visit but over e. Treatment or tests physician stated would be done as follow-up was not completed. f. Patient expectations of follow-up were not met. several visits. b. Delivery of care is fragmented, perceived as lacking continuity. c. Sequence of tests is inappropriate resulting in either repeat of a test or another appointment for return visit. d. Follow-up appointment not given.
|CUSTOMER SERVICE STANDARD||6|