CO04 (362)    CONTACT ISSUE CODE (745.2)

Name Value
CODE CO04
NAME Appointment Date/Time Concerns
STATUS NATIONAL
DEFINITION
a.  The patient arrives for the appointment indicated on his/her date 
card but the computer appointment is for a different time.
 
b.  Patient misread or misunderstood appointment time.
 
c.  Administrative error in setting appointing or in advising patient.
CUSTOMER SERVICE STANDARD 6