RE01 (369)    CONTACT ISSUE CODE (745.2)

Name Value
CODE RE01
NAME Complaints Concerning Medical Records
STATUS NATIONAL
DEFINITION
a.  Patient's expectation of time frame to receive copies was not met.  
 
d.  Patient/family perceives a break in confidentiality of information 
they shared with staff.  Patient/family perceives break in 
confidentiality of information relating to the diagnosis.  Information 
from record shared without patient's permission.
Time frame was not communicated to the patient regarding when to expect 
copies.
 
b.  Record is missing from previous treating Medical Center.  Record not 
available in treating Medical Center.  Certain segments of record not 
available.
 
c.  Disagrees with documentation in medical record.
CUSTOMER SERVICE STANDARD 12