a. Patient's expectation of time frame to receive copies was not met.
d. Patient/family perceives a break in confidentiality of information
they shared with staff. Patient/family perceives break in
confidentiality of information relating to the diagnosis. Information
from record shared without patient's permission.
Time frame was not communicated to the patient regarding when to expect
b. Record is missing from previous treating Medical Center. Record not
available in treating Medical Center. Certain segments of record not
c. Disagrees with documentation in medical record.