LL04 (373)    CONTACT ISSUE CODE (745.2)

Name Value
CODE LL04
NAME VA Billing for Service/Pharmacy Co-Payment
STATUS NATIONAL
DEFINITION
a.  Patient did not receive the service for which he was billed.
 
b.  Patient complains of excessive charges.
 
c.  Patient not informed charges would be made for service.
 
d.  The patient is inappropriately charged co-payment.
 
e.  Co-pay charges incorrect.
CUSTOMER SERVICE STANDARD 13