EV03 (376)    CONTACT ISSUE CODE (745.2)

Name Value
CODE EV03
NAME Cleanliness/Temperature Concerns
STATUS NATIONAL
DEFINITION
a.  Patients complain concerning cleanliness of room/bath room.
 
b.  Patients complain concerning hygiene of staff.
 
c.  Patient/family complain of cleanliness of waiting areas, canteen, 
vending, etc.
 
d.  Complains of uncomfortable temperature in building.
CUSTOMER SERVICE STANDARD 14