IF01 (378)    CONTACT ISSUE CODE (745.2)

Name Value
CODE IF01
NAME Application for Care/Eligibility for Medical Benefits
STATUS NATIONAL
DEFINITION
a.  Patient is requesting information about procedure for obtaining health
care in the VA Medical Center.
 
b.  Patient/family requests information or explanation about the various 
benefits offered by the VA and the criteria for eligibility (e.g. 
inpatient, outpatient, dental care, prosthetics, fee basis and 
unauthorized claims).
CUSTOMER SERVICE STANDARD 16