IF05 (381)    CONTACT ISSUE CODE (745.2)

Name Value
CODE IF05
NAME Referral Issues(Internal/Community)
STATUS NATIONAL
DEFINITION
a.  Patient presents a situation requiring a referral for either answers 
to the questions or assistance with a problem that can be resolved within 
the Medical Center.
 
b.  Patient presents a problem that can be resolved by a community 
agency, for which the Patient Representative either makes contact and/or 
a referral.
CUSTOMER SERVICE STANDARD 16